A module of the “Improving the quality of care for maternal, newborn and child health – Implementation guide for national, district and facility levels”


This module provides operational guidance to make comprehensive and meaningful stakeholder and community engagement an integral part of quality improvement initiatives.

Stakeholder and community engagement is key to achieving person-centred health care. It promotes collaboration and gives service users and community members an opportunity to actively participate in care they receive. Stakeholder and community engagement has been used to positively influence designing and planning, implementation and delivery, monitoring and accountability of interventions, and building and strengthening relationships between providers and clients.

The module covers four key topics: rationale for engagement; building and strengthening partnerships; strategies for information, communication and advocacy; and monitoring, evaluation and learning.

The module compliments the implementation guide developed by the Network for Improving Quality of care for Maternal, Newborn and Child Health (Quality of Care Network).  It should be read in conjunction with the mapping of 70 tools to further integrate stakeholder and community engagement across the Quality of Care Network’s Implementation Framework.

This publication is intended for:

  • Policy-makers and programme implementers working in quality improvement in maternal, newborn and child health
  • Quality improvement teams taking leadership role in stakeholder and community engagement