The Department of Maternal, Newborn, Child and Adolescent Health and Ageing of the World Health Organization (WHO/MCA) and the United Nations Children’s Fund (UNICEF) gratefully acknowledge the contributions that many individuals have made to the development of this module, including the technical working groups of the Network for Improving Quality of Care for Maternal, Newborn and Child Health (QOC Network) ( and the WHO Taskforce on Quality of Health Service Delivery in the context of universal health coverage. This module is developed as part of the QOC Network’s guidance document “Improving the quality of care for maternal, newborn and child health – Implementation guide for facility, district and national levels”. The module was drafted by Elsbet Lodenstein of the KIT Royal Tropical Institute, with inputs from Anayda Portela of WHO/MCA. Brynne Gilmore of University College Dublin (UCD) was an external reviewer. The following persons reviewed and provided inputs into the content of the module in its different phases of development:

Helena Ballestar Bon, UNICEF
Antje Becker-Benton, Save the Children USA
Cecilia Capello, Enfants du Monde
Ketan Chitnis, UNICEF
Nicole Curti Kanyoko, Enfants du Monde
Martin Dohlsten, WHO
Rania Elessawi, UNICEF
Fatima Gohar, UNICEF
Tedbabe Degefie Hailegebriel, UNICEF
Maureen Kerubuo Adudans, UNICEF
Ibrahim Kirunda, WHO
Blerta Maliqi, WHO
Birkety Mingitsu Jembere, Institute for Healthcare Improvement Zainab Naimy, WHO
Eric Sarriot, Save the Children USA
Shalini Singarevelu, UNICEF
Nuhu Omeiza Yaqub, WHO

Review of the module from the lens of broader quality health service delivery was coordinated by Nana Mensah Abrampah, with input from Katthyana Aparicio Reyes, Matthew Neilson, Asiya Odugleh-Kolev and Shams Syed.

The tools referenced in this document for supporting stakeholder and community engagement in quality of care processes were identified through a mapping exercise conducted by WHO/MCA led by Anayda Portela of WHO/MCA, Brynne Gilmore (UCD) and Jessie Spencer (intern at WHO/MCA).

This work was funded through a grant received from the Bill and Melinda Gates Foundation.

Editing: Green Ink
Design and layout: Inis Communication