INTEGRATING STAKEHOLDER AND COMMUNITY ENGAGEMENT IN QUALITY OF CARE INITIATIVES FOR MATERNAL, NEWBORN AND CHILD HEALTH

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Published By

World Health Organization and UNICEF

Date of publication

August 2020

ABOUT THIS PUBLICATION

THE ORIENTATION MODULE AT A GLANCE

What is this document? Who is it for? How should it be used? Structure of the module

INTRODUCTION

Background Aim of this module Target audience How to use this module Endnotes

SECTION 1. RATIONALE FOR STAKEHOLDER AND COMMUNITY ENGAGEMENT IN QUALITY IMPROVEMENT INITIATIVES

Degrees of stakeholder and community engagement Endnotes

SECTION 2. BUILDING AND STRENGTHENING STAKEHOLDER AND COMMUNITY PARTNERSHIPS IN QUALITY IMPROVEMENT INITIATIVES

Step 1. Stakeholder mapping and analysis Activity 1. Specific the quality issue at stake Activity 2. List the names of stakeholders relevant to the quality dimension at stake Activity 3. Conduct a stakeholder analysis. For each stakeholder identified, describe, per level, their stake in the QoC issue, namely: Activity 4. Identify stakeholders’ potential active role in the QI initiative Step 2. Establishing a Quality Improvement governance structure Activity 5. Conduct exploratory interviews Activity 6. Identify the governance structure Activity 7. Develop partnership agreements Step 3. Capacity-building and coordination of training programmes Activity 8. Develop a capacity strengthening plan for stakeholders and communities Activity 9. Develop capacity strengthening of health professionals Activity 10. Facilitate partnerships Activity 11. Consolidate the stakeholder and community engagement strategy Step 4. Collaborative quality assessment and comprehensive Quality of Care planning What are collaborative quality assessments? Activity 12. Identify the goal and scope of collecting perspectives from communities, women and health providers ⁽³⁶⁾ Activity 13. Specify the information needed Activity 14. Specify the methods and tools Activity 15. Prepare the QI plan Endnotes

SECTION 3. STRATEGIES FOR INFORMATION, COMMUNICATION AND ADVOCACY

Information strategies around the QI initiative Communication and advocacy strategies to promote QoC in the MNCH agenda When to develop a communications and advocacy strategy? Who should develop a communication and advocacy strategy?

SECTION 4. M&E, LEARNING AND DOCUMENTATION OF STAKEHOLDER AND COMMUNITY ENGAGEMENT AND QUALITY IMPROVEMENT PARTNERSHIP

Partnership assessment Monitoring and documentation Evaluation of stakeholder and community engagement Endnotes

ABBREVIATIONS AND ACRONYMS

ACKNOWLEDGEMENTS

Access 70 tools to integrate stakeholder and community engagement across the Quality of Care Network’s Implementation Framework.

ABBREVIATIONS AND ACRONYMS

CBO - community-based organization
CEDAW - Committee on the Elimination of Discrimination against Women CLMDR community-linked maternal death review
IFC - individuals, families and communities
M&E - monitoring and evaluation
MNCH - maternal, newborn and child health
MNH - maternal and newborn health
MOH - ministry of health
NGO - nongovernmental organization
PCA - participatory community assessment
PMTCT - prevention of mother-to-child transmission
QI - quality improvement
QoC - quality of care
TBA - traditional birth attendant
TWG - technical working group
UNICEF - United Nations Children’s Fund
WASH - water, sanitation and hygiene
WHO - World Health Organization

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SECTION 4. M&E, LEARNING AND DOCUMENTATION OF STAKEHOLDER AND COMMUNITY ENGAGEMENT AND QUALITY IMPROVEMENT PARTNERSHIP

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ABBREVIATIONS AND ACRONYMS

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ACKNOWLEDGEMENTS